Support

If you have not received your software access email or are having problems with your software, please first visit our FAQs.

If your issue is not resolved and is related to receiving your software access email, complete the form below and we will respond within
2 business days.

If you need assistance with using the software and your instructor or classmates cannot help you, please see QuickBooks Support, or ProConnect Support.


Welcome to QuickBooks Support

Select version of QuickBooks you are using.



Frequently asked questions

See if our handy FAQs can resolve your issue. If not, please submit a support form.

The software I received is not the software I expected.

If the software you received is not what you expected (for example, you wanted QuickBooks Online and got ProConnect tax software) please feel free to keep the software you have and request the software you want.

Please submit a new request.

I did not receive my access e-mail.

We have verified that your original request was processed and sent to the same e-mail address used on this request. Please double check your SPAM filter to allow e-mail from education@intuit.com

I entered the wrong email. What do I do?

Occasionally when signing up for the Intuit Education Program software the wrong e-mail address is entered on the request form.

If you do not receive a confirmation e-mail within an hour of requesting the software, it possible that this has happened to you.

Please check that our e-mail is not stuck in your SPAM filter first; and if it is not, re-request your desired software.

What is student edition software?

Intuit Education Program is pleased to support your career path by providing state of the art software. It is not a reduced function version.

What company name should I use when registering software?

When you register QuickBooks Online or ProConnect you will be asked to complete information, just like a business owner who purchases the software.

This is your educational version of the software. Please use your name, street address and e-mail address. This will give you the full experience of being a business owner using the software.

For the company name, choose one that you like. If you started a business what would you call it? Use that. Have fun with the learning experience. Imagine how your future company would answer.

(Note: You do not need to use your school's name.)

How long is an educational license good for?

Your student version of software contains the full functionality that professionals enjoy. The time period for the license is set to on year from installation for QuickBooks Online; or the end of December 2017 for ProConnect.

I have questions about the curriculum.

Intuit Education Program is pleased to support your career path and educational experience by providing state of the art software.

Questions about how to use this software in your class and with your curriculum are best directed to your Instructor / Professor and even your classmates.

What software will my course be using?

Each educational institution chooses their own curriculum and which version of software they will use in class. Please work with your Instructor / Professor to find out which software version is being used for your course.

Does QuickBooks Online (QBO) work on a Mac?

What browsers can I use to access QuickBooks Online? See What browsers can I use to access QuickBooks Online? for recommended browsers.

How do I set up payroll?

Your Instructor / Professor can help you set up the payroll sections you will be using in class.

To read about the options, please explore the Employees & Payroll articles from the support page.

Still didn't find what you're looking for?

Submit and we will respond within 2 business days

I did not receive my access e-mail
I received the email, but cannot find it
Link to Software is not working
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